How does it work?
- A provider receives Dr.Web anti-virus service software, the Subscription Control Centre to be integrated with the provider’s billing system, and marketing materials from Doctor Web − all free of charge.
- The service provider installs Dr.Web anti-virus service software on its servers and provides a subscription interface for its customers so that they can sign up for the Dr.Web anti-virus service.
- Customers sign up for the service on the provider’s server, install Dr.Web software, and adjust the parameters of their subscriptions.
- Doctor Web supplies the provider with up-to-date virus definitions, updates of Dr.Web software modules, and offers technical support to the provider and subscribers.
- The provider collects the subscription fee from its customers, monitors the network security status, delivers updates of virus databases to subscribers, collects virus statistics, and collects payments from subscribers.
Providers can deliver support services to subscribers using the Doctor Web’s technical support tracker. Bequests of customers sent using the Support menu item of the service anti-virus software get into the tracker system. Providers gain access to the easy-to-use automatic request processing system and get assistance from experienced engineers of Doctor Web in resolving complex issues virtually in the online mode.
In order to get access to the technical support tracker, the provider must meet the following requirements
|Demands||Dr.Web anti-virus service reseller||Dr.Web anti-virus service provider||Dr.Web anti-virus service aggregator|
|Certify one Dr.Web anti-virus service administrator|
|Certify one Dr.Web for Windows anti-virus and anti-spam protection engineer|
|Read the Doctor Web technical support tracker documentation|